Protégez votre univers

Nos autres ressources

  • free.drweb.fr — utilitaires gratuits, plugins, widgets
  • av-desk.com — service Internet pour les prestataires de services Dr.Web AV-Desk
  • curenet.drweb.com — l'utilitaire de désinfection réseau Dr.Web CureNet!
Fermer

Bibliothèque
Ma bibliothèque

+ Ajouter à la bibliothèque

Contacter-nous !
Support 24/24 | Rules regarding submitting

Nous téléphoner

0 825 300 230

Forum

Vos requêtes

  • Toutes : -
  • Non clôturées : -
  • Dernière : le -

Nous téléphoner

0 825 300 230

Profil

Liste de questions fréquemment posées

  • New — the ticket has been created by the user, but it has not yet been processed by Doctor Web’s support engineers.
  • Acknowledged — the ticket is assigned to a Doctor Web support engineer for processing.
  • User response needed — the Doctor Web support engineer has replied to the user's question and now waits for the user to react to this answer or close the ticket to indicate that their question has been resolved.
  • Pending support response — the user has made an entry in the ticket and now awaits the support engineer's response.
  • Closed — the ticket is closed by the customer, the support engineer, or automatically. This means that the work it complete. The user can still open the ticket and read its notes.
  • Waiting for (development response / virus monitoring service response / partners department response) — the question cannot be resolved either partially or completely by the technical support engineers since it is not within their scope of competence. The question is forwarded to profile specialists, and the answer is awaited from them.
  • Waiting for updated component release — the technical support engineers cannot solve the issue, and a product update is required. The ticket is put into release standby mode, and the date of release depends on Doctor Web development department procedures.
  • Closed (decryption failed) — files corrupted by encryption ransomware cannot be recovered.
  • Closed (decryption success) — files corrupted by encryption ransomware were recovered.

Retour

---

Editeur russe des solutions antivirus Dr.Web
Expérience dans le développement depuis 1992
Les internautes dans plus de 200 pays utilisent Dr.Web
L'antivirus est fourni en tant que service depuis 2007
Support 24/24

Dr.Web © Doctor Web
2003 — 2021

Doctor Web - éditeur russe des solutions antivirus Dr.Web. Doctor Web développe les produits Dr.Web depuis 1992.

333b, Avenue de Colmar, 67100 Strasbourg